Complaints Procedure

We take complaints seriously. Here's how to raise a concern and what you can expect from our resolution process.

We're Here to Listen

At DividendCalculator.io, we strive to deliver accurate information and reliable tools. However, we understand that sometimes things may not meet your expectations. If you're dissatisfied with any aspect of our service, we want to know about it.

We treat every complaint as an opportunity to improve. Your feedback helps us identify issues and make DividendCalculator.io better for everyone.

This page explains our complaints procedure and what you can expect when you raise a concern.

What is a Complaint?

A complaint is any expression of dissatisfaction about our services, website, content, or how we have treated you. This includes (but is not limited to) issues with:

Calculator Issues

Inaccurate calculations, confusing inputs, or unexpected results

Data Accuracy

Incorrect stock prices, dividend information, or company data

Accessibility

Website navigation, mobile experience, or accessibility barriers

Privacy Concerns

Data handling, cookies, or privacy-related issues

Content Quality

Misleading information, errors in articles, or unclear explanations

Fair Treatment

Feeling treated unfairly or experiencing poor service

How to Submit a Complaint

You can submit a complaint via email. We aim to make the process as simple as possible.

Email Your Complaint

Send your complaint to our dedicated support team:

complaints@dividendcalculator.io

Or general inquiries: info@dividendcalculator.io

Please Include:

  • Your contact details: Name and email address so we can respond
  • Clear description: What happened and why you're dissatisfied
  • Date and time: When the issue occurred (if applicable)
  • Page or tool: Which specific page, calculator, or feature is involved
  • Desired outcome: What resolution would satisfy you
  • Evidence: Screenshots or additional information that may help

Our Complaints Resolution Process

We follow a structured four-step process to ensure every complaint is handled fairly and thoroughly:

1

Acknowledgement

We will acknowledge receipt of your complaint within 2 business days. You'll receive confirmation that we've received your complaint and a reference number for tracking.

2

Investigation

We will thoroughly investigate your complaint. This may involve reviewing technical logs, testing functionality, consulting with team members, or requesting additional information from you.

3

Response

We aim to provide a full written response within 5 business days. Complex issues may require more time—if so, we'll keep you updated on progress and provide an estimated resolution date.

4

Resolution

We will explain our findings and any corrective actions we will take. If we made a mistake, we'll acknowledge it and explain how we'll prevent similar issues in the future.

What You Can Expect

When you submit a complaint to DividendCalculator.io, you are entitled to:

Respect and courtesy throughout the entire process
Fair and impartial investigation of your concerns
Regular updates if the investigation takes longer than expected
Clear explanation of our findings in plain language
Information about corrective actions we will take
Escalation option if you're not satisfied with our initial response

If You're Not Satisfied

If you're unhappy with our response to your complaint, you have options:

1. Request Escalation

Let us know you're dissatisfied with our response, and we will escalate your complaint to senior management for review. Please explain why you believe our original response was inadequate.

2. Provide Additional Information

If you have new information that wasn't included in your original complaint, share it with us so we can reconsider.

3. Alternative Dispute Resolution

For unresolved disputes, you may consider seeking independent mediation or advice from consumer protection organizations in your jurisdiction.

How We Learn from Complaints

Every complaint is an opportunity for improvement. We:

  • Record and analyze all complaints to identify patterns
  • Use feedback to improve calculators, content, and user experience
  • Review our processes when systemic issues are identified
  • Share anonymized insights with our development team
  • Report complaint trends to senior management regularly

Not a Complaint?

We also welcome general feedback, suggestions, feature requests, and positive comments! If you have ideas for improving DividendCalculator.io or just want to share your thoughts, we'd love to hear from you.

Send Feedback